We've been busy releasing new features and iterating on the best upcoming shipment notification experience around, and are excited to share some of that with you today.
Also, a big thank-you to Heartstone Farms and Recharge for the shoutout in this new merchant testimonial video!
Customer Activity Feed
We built a way for you to analyze customer behavior inside your ARPU account. Subscribers can make changes to their next order from our email, from their portal, or from some other tool in your stack. It can be tricky to investigate customer issues when they have multiple paths to make changes.
From the Upcoming view inside ARPU, you can now search and drill down into individual email addresses to see a timeline of what happened and when, including delays, click throughs, and upsell purchases. You can also see which campaign the subscriber matched and the charge ID.
This feature is live and already activated for your account. We hope this feature makes it easier for your team to investigate and solve customer issues. Let us know what you think!
You can now feature subscriptions in your upsell block, giving subscribers the option to choose either the subscription or just a 1-time on the ARPU checkout page.
Once enabled, this feature will add an additional option to the subscription products in your upsell block, and it works the same way as our super-speedy 1-time purchase flow.
Reach out if you'd like this enabled for your account.
We added a way to create new custom campaigns based on Shopify Collections. It works similarly to the custom campaigns you already use, but has the benefit of allowing you to configure your campaign's upsell block to automatically update itself based on changes you make to specific Shopify collections.
The feature is in early access phase right now, so email us if you'd like us to enable it for your account.
ARPU Gift Block
It's almost that time of year! Watch our video about adding a gift block to your email templates.
The video has:
- The benefits of using the Gift Block in your upcoming shipment notification
- A step-by-step walkthrough of how to set up and test it
- Tips on using it throughout the year to increase AOV
We've got some much-requested features coming out soon, including:
- Custom domains
- Account health dashboard
- Campaign analytics
- The next phase of swaps
Speaking of swaps, we need to hear from you regarding how swaps would work best for your business.
This survey outlines a few different scenarios for how swaps could work. We want you to pick which one is the best fit for you, and then tell us why. We're looking to get conversations started next year after the busy holiday season, but for now we're excited to get your opinions in survey form!