Improved Product and Delay Analytics
Get better visibility into your most popular upsells and your most delayed products with the newest data on your ARPU Reports Page (details below).
We're rolling this out in batches, so if you don't see it in your account yet, check back later this week.
This is the second release of a series of analytics updates that will allow you to dive deeper into your performance data to see what's working in your upcoming charge notifications.
See Your Most Upsold And Delayed Products
The new Products and Delay section of your Reports Page gives you an in-depth look at your most upsold products and most delayed products.
Here's the new data you'll find:
- Top 10 upsell products (and the specific product variant)
- Total revenue from each product
- % of total upsell revenue
- Total # of upsells for each product
- 10 most delayed products (and the specific product variant)
- Revenue retained for each delayed product type (measures successful charges after delays)
- Total delays for each product
- Delays / email for each product
- Revenue retained from all delays
- Total number of delays across your entire store
- Total delays / email
All upsell and delay metrics can be filtered by date ranges.
Check out this new data at the bottom of the Reports page.
And, hey, it’s new, so we’ve added a way for you to give feedback right on the Reports page and would love to hear from you.
Recent Feature Releases
We're accepting requests for early access to our new Gorgias integration. With this integration, you can manually generate responses with optimized flows like the ARPU upsell and delay paths, or automate them based on keywords.
Interested? Reach out to request early access.
More Stuff You Can Offer Subscribers
Are you using these features yet?
Let subscribers skip an upcoming order from the Delay page of your upcoming shipment notification. Enable this feature at the bottom of the Delay Settings Page in your ARPU account.
Let subscribers buy gifts for friends right from your upcoming charge notifications. Learn how to set it up by reading this help doc or watching this tutorial video.
Let subscribers swap variants from their upcoming shipment notification.
Give subscribers the option to add a subscription product in addition to purchasing 1-time products on the ARPU checkout page.
Prepaid Subscription Notifications
Send upcoming shipment notifications to subscribers with prepaid subscriptions.
Reach out to request Swaps, Subscription Upsells, or Prepaid Notifications be enabled for your account.
Learn to use ARPU's features to drive results
We're here to help. Schedule a session with our success team to learn how to use ARPU to increase AOV and LTV.
Subscription Selling Tips
From the ARPU Blog
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6 Subscription Management Paths to Offer Ecommerce Subscribers
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Subscription Ecommerce Customer Experience Challenges and How to Overcome Them
Anticipating and solving your subscribers' problems is a great way to prevent churn. Learn more about this and overcoming other customer experience challenges.
12 Smart Moments to Promote Subscriptions
Learn from a variety of merchants about some less obvious—but often genius—moments to plug your subscriptions.
Increase AOV—and Acquire New Customers!—by Upselling Gifts to Subscribers with the ARPU Gift Block
Learn more about how you can use the Gift Block to increase AOV and attract new customers through loyal subscribers.